Refund Policy

Thank you for shopping at Chokha E-Commerce Store.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Chokha Business, 54, GB Marg, Lucknow.
  • Service refers to the Website.
  • Website refers to Chokha Store, accessible from chokha.in
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from the website / APP.

Your Order Refund Rights

Returns

To ensure trust between our Vendors and Customers, we are stringent with Our Return Policy lasts 3 days. If 3 days have gone by since your delivery of the purchase, unfortunately we can’t offer you a refund or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.

Late or missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@chokha.co.in

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Seller will only replace items if they are wrongly sent, defective or damaged.  If you need to exchange it for the same item, send us an email at returns@chokha.co.in and our team will contact to guide you with further process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return & refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item sent via untraceable logistics.

Contact us

If you have any questions about our Refunds Policy, please contact us: